How

Accessibility information for Broadside

You will be given the option to notify us of all access requirements when booking – contact reception on 03 9094 7800 or ticketing@wheelercentre.com.

Getting there

Melbourne Town Hall is located at 90-130 Swanston Street, Melbourne. You can find information on parking and public transport here.

The nearest drop-off accessibility spot is on Collins Street.

Melbourne Town Hall entrance

The main entrance at Melbourne Town Hall is accessible by stairs off Swanston Street. To the left (north) of the main entrance is the accessible entrance – this is through a copper doorway, down a ramp to the lift that will take you to the auditorium entrance on Level 1. Club Skunk will also be accessible through these doors, and is on the ground floor of the Town Hall (Lower Town Hall).

General information

  • We endeavour to make all our events as accessible to as many people as possible. If you have any access requirements not covered by this page, please do not hesitate to get in contact with us to discuss what we can do to accommodate you. Please get in touch via email: ticketing@wheelercentre.com.

  • Melbourne Town Hall has lift access to all levels and accessible toilets are available. Every effort has been made to ensure that the Wheeler Centre’s events are accessible for wheelchair users or those with limited mobility. Wheeler Centre events have unallocated seating – please contact us if you require reserved seating to accommodate your access needs.

  • A Melbourne Town Hall venue map is available here. Room and bathroom access instructions can be found here.

  • All toilets in Melbourne Town Hall will be labelled gender-neutral for the weekend of Broadside.

  • For baby change rooms, you are welcome to use our quiet room, located on Level 2 of Melbourne Town Hall. It is accessible via a lift and also via stairs. Please contact Wheeler Centre staff for directions/to be escorted up there. There are also dedicated baby change rooms just outside the venue, next to the public toilets on Collins Street.

  • Assistance animals are welcome. Please ensure they have the tag attached. Wheeler Centre staff will provide bowls and drinking water for assistance animals.

  • Our space is heated and cooled with air-conditioning.

  • If you require the assistance of a companion to access venues, please note the Wheeler Centre offers a second ticket to paid events at no cost to Companion Card holders (or similar) at the time of booking. 

  • The Wheeler Centre’s events have unallocated seating. If you would like a reserved seat due to any of these access requirements (or any others), please include it in the space provided when making your booking, or contact us at ticketing@wheelercentre.com.

  • The foyer area can become busy, noisy and crowded immediately before an event and there are limited seats. If you need a seat, please contact a Wheeler Centre usher. We aim to open doors and allow patrons into the main auditorium around 30 minutes before the start time, but occasionally this needs to be pushed back a bit because of a longer sound check or other unforeseen delays. At Broadside, we will be asking patrons to leave between sessions in order to familiarise our speakers with the stage set up for the next session. If you are unable to leave between sessions, please let an usher know.

  • If you need space away from the crowd before, during or after an event, you are welcome to use our quiet room, located on Level 2 of Melbourne Town Hall. It is accessible via a lift and also via stairs. Please contact Wheeler Centre staff for directions, or to be escorted up there.
  • We strive to make all Wheeler Centre events and Broadside sessions inclusive and welcoming. If you feel uncomfortable or see ways in which we could improve our practice, please let us know by alerting a staff member on the night or sending an email to reception@wheelercentre.com.

Booking tickets

  • Tickets can be booked online. Each event page has a link to ‘Book now’ or ‘Book a pass’.

  • During the online booking process, you will have the option of letting us know your accessibility requirements and needs in a free-text box.

  • If you are unable to book your tickets online, please contact the Wheeler Centre’s reception on (03) 9097 7809.

  • When coming to the event, you can present a paper ticket or show the ticket on your phone. You will need a copy of your barcode in order to be admitted into the venue.

  • Ticketing information is checked about a week before the event, at which time you’ll be contacted to acknowledge your requirements. If you need to confirm your requirements further in advance – or have a request or question closer to the event date – please contact us at ticketing@wheelercentre.com.

 Meet-ups or group bookings

  • If you are attending as part of a group and someone else has made the booking, please feel free to contact us on ticketing@wheelercentre.com to ensure that your access requirements have been communicated as part of that booking. We will endeavour to have your whole group sitting together in a place where all requirements can be accommodated. When contacting us, please supply the name, order number or email address that was used for the booking.

Information for physically disabled people

  • We are located on the first floor, accessible via stairs or a lift.

  • The auditorium doors are double doors with plenty of room for entry.

  • The ground floor of the auditorium is a large open space and chairs will be set out in banks, with aisles down the centre and also cross-aisles between banks. There is a generous amount of space on either side of the auditorium. 

  • The floor of the auditorium is wooden and flat. It is suitable for most mobility aids. There are no internal stairs in the foyer area or in the main space. 

  • If you are in a wheelchair or have a mobility aid, please contact us at ticketing@wheelercentre.com. We can reserve a space for you, and seats for your whole party, up towards the front of the audience or on an aisle as required.

  • There are toilets on Level 1 near the main auditorium. The accessible toilet is on the ground level, accessible via a lift.

Information for D/deaf, hard-of-hearing and sound-sensitive people

  • Assistance animals are welcome. Please ensure they have the tag attached. Wheeler Centre staff will provide bowls and drinking water for assistance animals.

  • There is a hearing loop at Melbourne Town Hall, which allows patrons who are wearing a hearing aid to tune in to the frequency of the venue. For more information about Melbourne Town Hall and assistive listening devices, click here.

  • All sessions of the weekend programme at Broadside will be Auslan interpreted. If you would like a reserved seat with full view of the interpreter, please let us know.

  • Many of the front of house staff will have recently completed basic Auslan training.

  • If you are hard-of-hearing, we will reserve seats that are a few rows back from the front of the audience, as these are where the best sound is (sound can be quite bouncy in the front few rows). If you would prefer to sit in the front few rows in order to lip-read or for any other reason, please let us know.

Information for blind, partially-sighted people, and photosensitive people

  • Assistance animals are welcome. Please ensure they have the tag attached. Wheeler Centre staff will provide bowls and drinking water for assistance animals.

  • We can reserve you a seat towards the front of the venue – please let us know.

Information for autistic, anxious and neurodiverse people

  • The foyer area can become busy, noisy and crowded immediately before an event, and there are limited seats there. If you need a seat, please contact a Wheeler Centre usher. We aim to open doors and allow patrons into the main auditorium around 30 minutes before the start time, but this may occasionally need to be pushed back a bit because of a longer sound check, or other unforeseen delays. At Broadside, we will be asking patrons to leave between sessions in order to familiarise our speakers with the stage set up for the next session. If you are unable to leave between sessions, please let an usher know. 

  • If you need space away from the crowd before, during or after an event, you are welcome to use our quiet room, located on Level 2 of Melbourne Town Hall. It is accessible via a lift and also via stairs. Please contact Wheeler Centre staff for directions, or to be escorted up there.

Information for people with severe allergies or who are immunocompromised

  • The accessible/gender neutral toilet in the foyer area is designated fragrance-free.

  • If you need space away from the crowd before, during or after an event, you are welcome to use our quiet room, located on Level 2 of Melbourne Town Hall. It is accessible via a lift and also via stairs. Please contact Wheeler Centre staff for directions, or to be escorted up there.

Information for parents bringing children

  • We encourage parents to bring babes in arms to our events.

  • For baby change rooms, you are welcome to use our quiet room, located on Level 2 of Melbourne Town Hall. It is accessible via a lift and also via stairs. Please contact Wheeler Centre staff for directions, or to be escorted up there. There are also dedicated baby change rooms just outside the venue, next to the public toilets on Collins Street.

  • Breast-feeding is welcomed during sessions and also at Club Skunk, as well as in the quiet room on Level 2.

  • Children on the knee are free, but if they need a seat they’ll need a concession ticket. Children are not permitted to sit on the floor.

  • Please note that the two-day festival will feature events exploring complex questions, mature themes and probably a bunch of swearing. 

  • The content at the Broadside weekend programme is not directed towards children. However, children are welcome to attend with their parents/guardians. If you’re unsure about whether or not the content is suitable for your child, please contact us at ticketing@wheelercentre.com.

  • All sessions at Broadside are relaxed environments.

  • Parents are responsible for children in attendance at the weekend programme of Broadside. 

First aid

  • All security and many FOH staff will be trained in first aid.

  • The nearest pharmacy is Chemist Warehouse, Manchester Unity Building, 220/226 Collins Street, Melbourne. It is open from 9am–9pm on Saturday and Sunday.

  • The nearest hospital is the St Vincent’s Hospital at 41 Victoria Parade, Fitzroy. In an emergency, front of house staff will call an ambulance to the venue.

Food and dietary information

  • The Wheeler Centre does not generally provide food or drink at its public events.

  • Snacks and drinks (both alcoholic and non-alcoholic) will be for sale in Club Skunk on the ground level of Melbourne Town Hall.

  • Food and drink, other than water bottles, will not be allowed into the venue.

  • Tobacco and unlawful drugs are not permitted to be used at the venue. You cannot bring your own alcohol to the venue. You are welcome to bring your own prescription medication.

 Companion seats

  • If you require the assistance of a companion to access venues, please note the Wheeler Centre offers a second ticket to paid events at no cost to Companion Card holders (or similar) at the time of booking.

Seating in the auditorium

  • The chairs in the stalls (downstairs) do not have arms – please see a photo and dimensions here.

  • The chairs upstairs on the balcony do have arms.

Quiet space 

  • If you need space away from the crowd before, during or after an event, you are welcome to use our quiet room, located on Level 2 of Melbourne Town Hall. It is accessible via a lift and also via stairs. Please contact Wheeler Centre staff for directions, or to be escorted up there.

Relaxed environment

  • All sessions and spaces at Melbourne Town Hall are relaxed during the weekend of Broadside. This means that you may come and go as you please.

  • If you find the content triggering or confronting, you are welcome to step out and leave, or take a temporary reprieve. You may browse the books in the bookshop, take some time out in our quiet room on Level 2, go down to Club Skunk or walk around the block. You may re-enter the room at any time.

  • Children are welcome in the space (free on the knee, concession ticket for a seat) and breastfeeding is welcomed.


Having trouble reading this website? 

To request a large-print version of this programme, please call 03 9094 7800.